Josh knew that adopting DevOps practices and tools would help alleviate these pain points, but he was also cognizant that they can create new challenges: more meetings, manual updates, and burdensome context switching.
NEXTIVA SUPPORT PHONE NUMBER SOFTWARE
They also adopted Atlassian’s rich ITSM offering, Jira Service Management.įor the vast majority of modern businesses, software powers forward momentum – but traditional ITSM tools reinforce silos within Operations teams and slow down work for Development teams that have adopted an agile mindset. Couple their collective history with the fact that Confluence and Jira Software were already in place (albeit underutilized) at Nextiva, and the decision to expand on the Atlassian platform was easy. James was a proponent of Atlassian, and Josh had extensive experience as an Atlassian consultant and admin. To support Nextiva’s agile and DevOps transitions, VP of Software Engineering James Charles tasked Josh with unifying everyone on a standardized platform where teams could communicate with each other, document information, and manage projects. The Technology department was hiring more agile-minded team members and adopting DevOps processes that would encourage collaboration, speed, savings, stability, and more. When Senior Atlassian Solutions Specialist Josh Costella joined Nextiva in late 2017, the company was in the midst of a major technological and cultural shift. High-velocity IT tools meet evolving work processes
Now, the team finally has the freedom to focus on delivering value for customers instead of managing internal processes and technology – a key advancement that will help them continue to grow while maintaining their stellar service. Since then, the company has significantly improved their team's efficiency and system performance. To stay competitive and maintain superior performance and reliability for their customers, they needed mature development and service solutions for themselves.Īs part of their efforts to adopt more modern ways of working, Nextiva centralized onto an integrated, cloud-based system with Jira Service Management Premium at the center. Plus, switching back and forth between systems hindered employee productivity and made it increasingly difficult to deliver the exceptional service expected from them. The company almost doubled its workforce in three years, and it was taking more time, effort, and resources to manage their internal tools. One platform, one workspace, zero friction.” Nextiva is on a mission to solve this problem by “building the future of how business and technology work together. In addition to receiving dozens of accolades, including a record four Stevie® Awards for Sales & Customer Service in one year, the company maintains a 94% customer satisfaction rating, and 90% of customers say they would recommend Nextiva to others – a direct result of putting service and support at the core of their culture.Ĭustomers choose Nextiva because of this commitment to providing top-notch service and addressing a common problem with VoIP technology: the amount of time and money that’s typically required to manage multiple communication platforms across multiple teams. Nextiva, a leading business communications company, delivers one of the best cloud phone systems on the market, along with award-winning service.
0 kommentar(er)
